Online Return Policy
We understand that sometimes things don’t work out, so we want to make shopping online with us as risk-free as possible.
If you receive your order and aren’t 100% satisfied and in love with what you’ve chosen, we will happily offer you a full refund or exchange on your purchase.
Returns Policy Timeframes (from date of delivery):
- Full-Price Goods 30-Days
- Sale Goods 10-Days
To qualify for a refund in full, you will simply need to:
- Return the goods to us within the specific returns period timeframe detailed above.
- Ensure items are in the original saleable condition, show no signs of wear and returned in the original packaging. We are unable to accept returns on items that have been damaged after purchase, so we recommend trying your shoes on indoors on a carpeted surface to ensure you’ve chosen the best style and size.
- Packages will have to be wrapped/bagged so the shoebox is not damaged upon return.
How to make an online return
1. Please make sure your item qualifies for return under our policy outlined above.
2. Complete and enclose our Returns/Exchange Form with the goods being returned to us. (The Return Form can be downloaded and emailed to us if you don't have a printer).
3. Pack your items in a parcel bag or carton and organise return shipping via your chosen courier. Return postage costs are to be covered by the customer, but we will not ask you to pay any further shipping costs if you choose to exchange your order for a different size or style.
Return Address
Mischief Shoes - Web Returns
C/O D&R Holdings Ltd.
3/218 Willis Street
Te Aro
Wellington 6011
We recommend that you use a trackable method of postage, as we cannot be held responsible for any items lost in transit.
Returning an Online order in store
You are able to return an online purchase in any of our stores. Items must show no signs of wear and returned in original packaging. Refunds will not be processed in store. The refund request will be forwarded to our online team for processing within 1-2 business days.
If you're based near our returns address (Head Office), you're welcome to drop your return off in person anytime between 9am and 5pm, Monday to Friday.
Refunds
All refunds will be processed via the original method of payment and will be processed by us within 3 business days of receipt of your returned order. Please note that depending on your credit card provider it may take an additional 2-10 days to post to your account. We have no control over banks processing times or policies.
Faulty items
We take extra special care to check every item before it leaves us. However, if you believe you have received faulty merchandise, please don’t hesitate to contact us on 0800 NEW SHOES or info@mischiefshoes.co.nz within 3 business days of receiving the item.
We will happily repair or replace any item deemed faulty after assessment. If we cannot repair or replace the item, we will provide a full refund (inclusive of any shipping costs).
If a fault develops after being worn, please contact us and one of our Customer Service team members will be happy to help you.
Shipping costs will be refunded for items deemed faulty.