Shipping in New Zealand
We offer a flat shipping rate of $5 on all orders within New Zealand, with no minimum order sizes or special exceptions.
We aim to dispatch all orders within 24 hours, via Courier Post. You will receive your item(s) usually within 2-4 business days. Please not rural deliveries may take up to 5 business days depending upon the service in your area.
Deliveries will not be made on weekends or public holidays.
For security reasons, all orders require a signature upon delivery. Please bear this in mind when selecting your delivery address. If no one is available to sign for your package, a calling card with instructions on how to collect it will be left.
Once your order has been confirmed and shipped, an email will be sent to you with the tracking details for your delivery.
Please note our courier service provider cannot deliver to a P.O Box address or Private Bags
Authority to leave
If you have given us Authority to Leave (ATL – No signature required), please note we are not liable in any way for loss, theft or damage to the parcel left in accordance with this authority.
For security reasons, we do not recommend this option where possible.
CLICK + COLLECT
What is Click + Collect
Click & Collect allows you to make a purchase online (securing your desired style and size), but instead of having it shipped to you, you can collect it from the store of your choice allowing you to check the fit and saving you the shipping costs.
After being notified of its arrival, you may pick your purchase up at your convenience.
How do I use Click + Collect?
When placing an online order, at the checkout select 'collect in store'.
When can I collect my purchase?
We will send an Order Confirmation email (print this out if you can or save it) to confirm your order has successfully been placed. When your order has arrived in store and it is ready to collect, we will send you an email to let you know. This will take 2-4 working days from date of purchase.
If you have any questions at any stage, please don't hesitate to contact our Customer Service on 0800 NEW SHOES
Do I need to bring anything into the store, when collecting my purchase?
You will need your Order Confirmation we sent you via email; this could be printed out, or you can simply show us it on your mobile device. We will also require you to provide one form of identification. This can be, NZ Drivers Licence, 18+ Card, Student ID, Passport, or a Credit/Debit card (embossed with your name).
Can someone else collect my shopping for me?
Yes, if they have the order confirmation and a photo ID they will be able to pick up your order.
Can I try it on when I pick it up?
Absolutely. Our footwear experts in-store can help you make sure the fit is just right and advise you on the best way to care for your new shoes to ensure they stay looking fantastic!
What if I change my mind, or the size is wrong?
Not a problem, you can exchange it when you are in-store.
Where can I return my order, if I change my mind later?
You can either do this in store or download and complete a Returns/Exchange Form and return your purchase to the to the address detailed on it. We will advise you when your refund has been processed.
How long will my order be held for?
We will hold your order in-store for 14 days from date of purchase. We know life gets busy, so we will send you a couple of friendly reminders that your purchase is ready and waiting for you to collect. However, if we have done this and still don’t hear from you, then your order will be refunded in full and we will send you an email advising you of this.
Shipping to Australia
- Orders up to 3 items - $15 NZD (g.s.t Inc.)
- For orders exceeding 3 items, please contact us for a shipping quote.
We ship via NZ Post economy courier. For security reasons, all orders require a signature upon delivery, please bear this in mind when selecting your delivery address. If no one is available to sign for your package, a calling card with instructions on how to collect it will be left.
Rest of the world
For orders outside NZ and Australia please contact us on 0800 NEW SHOES or firstname.lastname@example.org for delivery costs.
Please note on orders being delivered to countries other than New Zealand may incur customs or import duty fees when the order reaches its destination country. These must be paid by the recipient. We have no control over these charges and cannot predict what they may be.
Customs policies and charges will vary from country to country. We'd recommend contacting your local customs office for further information
Please note if these charges are applied, it may affect the delivery timeframe.
When converting prices to another currency or when an item is charged to a credit card, a slight price variation of between 2 and 5% may occur due to fluctuating exchange rates and credit card company charges.
Any refunds processed to an international credit card will be done using the exchange rate on the day the refund is processed. Mischief Shoes takes no responsibility for any difference between the refund rate and the rate that the initial purchase was processed at.