Shipping in New Zealand
We offer a flat shipping rate of $5 on all orders within New Zealand, with no minimum order sizes or special exceptions.
We aim to dispatch all orders within 24 hours, via Toll NZ couriers. You will receive your item(s) usually within 2-3 business days. Please not rural deliveries may take up to 5 business days depending upon the service in your area.
Deliveries will not be made on weekends or public holidays.
For security reasons, all orders require a signature upon delivery. Please bear this in mind when selecting your delivery address. If no one is available to sign for your package, a calling card with instructions on how to collect it will be left.
Once your order has been confirmed and shipped, an email will be sent to you with the tracking details for your delivery.
Please note our courier service provider cannot deliver to a P.O Box address or Private Bags
Authority to leave
If you have given us Authority to Leave (ATL – No signature required), please note we are not liable in any way for loss, theft or damage to the parcel left in accordance with this authority.
For security reasons, we do not recommend this option where possible.
Shipping to Australia
- Orders up to 3 items - $35 NZD (g.s.t Inc.)
- For orders exceeding 3 items, please contact us for a shipping quote.
We ship via NZ Post economy courier. For security reasons, all orders require a signature upon delivery, please bear this in mind when selecting your delivery address. If no one is available to sign for your package, a calling card with instructions on how to collect it will be left.
Rest of the world
For orders outside NZ and Australia please contact us on 0800 NEW SHOES or firstname.lastname@example.org for delivery costs.
GOODS AND SERVICES TAX
Please note on orders being delivered to countries other than New Zealand or Australia may incur customs or import duty fees when the order reaches its destination country. These must be paid by the recipient. We have no control over these charges and cannot predict what they may be.
Customs policies and charges will vary from country to country. We'd recommend contacting your local customs office for further information