GENERAL INFORMATION

Can I remove items from my order?

Yes. You can delete any unwanted items from your shopping bag, if the order has not yet been processed. Simply click Remove on the unwanted item in the shopping cart screen.

How can I be sure that I've made my purchase correctly?

Once you have placed your order, you will receive a confirmation email. If you do not receive an email, contact our Customer Service team.

Can I cancel my order?

Once payment for your order has been completed, the order cannot be cancelled via our website. If you have processed payment for your order and wish to cancel the order, please contact our Customer Service team the day the order was placed.

What should I do if I receive a faulty item?

We take extra special care to check every item before it leaves us. However, if you believe you have received faulty merchandise, please don’t hesitate to contact our Customer Service team within 3 business days of receiving the item.

What should I do if I receive an incorrect item?

If you were to accidentally receive an item that you did not order, please contact our Customer Service team

Can I cancel my subscription to the Mischief Mailing List?

You can easily cancel your subscription by clicking on the unsubscribe link at the footer of our email newsletters. Fill in the details and select send.

How do I recover my forgotten password?

If you've forgotten your password, you can recover it in the Log-in section. Enter your e-mail address and we'll send you an e-mail telling you what you need to do from there.

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